Returns Policy
We hope that you love the items you ordered as much as we do but in the event you are unhappy with your order or the items recieved are faulty/damaged then we offer no-hassle returns, accepted within 30 days of delivery.
Requesting a Refund
To request a refund please email hello@albasplayroom.com including the reason for the return, order number, and item/s being returns.
FAQs
Are returns free?
Returns requested within 14 days of delivery will be free of charge and a postage label will be provided for the return.
Returns requested after 14 days but within 30 days of delivery will incur a postage fee for the item to be returned, unless the item has been received faulty/damaged.
What if I receive a faulty/damaged item?
If you receive your order and the item/s is faulty or damaged please get in touch with hello@albasplayroom as soon as possible so we can swiftly resolve the issue.
We are happy provide a free postage label for the return of the item, in line with our returns policy, and will either exchange the product if we have the item instock or provide a refund for the item.
How long will my refund take?
Refunds can take up to 10 business days to process once we have received the returned item/s.
For further returns related queries please contant hello@albasplayroom.com for more information.